Shop information
Questions & answers
Find answers about clothing, shipping and orders. Choose a topic below.
01
Choosing your clothing
How are the pieces connected to 3TIL9?
Every piece begins with original artwork, a release, an artist or another documented part of the 3TIL9 archive.
Where can I find the story behind a piece?
Look for the artist and release links on the product page. They explain the design’s connection to the 3TIL9 archive.
02
Prices & delivery
Is the displayed price my final total?
Item prices are in EUR. The USD view is an approximate conversion.
Shipping and applicable taxes are added before payment. Import duties or customs fees not included at checkout may be charged separately on delivery.
Can you ship to my country?
Enter your delivery country at checkout to see the available options. Shipping depends on your items and address.
Changing the display currency doesn’t change where an item can be shipped.
Where can I find delivery costs and timing?
Checkout calculates shipping for your address. We confirm when your order will ship before you order.
Transit time starts after shipping and depends on your delivery country.
03
Orders & help
When will my order ship?
The shop is open. Items are made to order.
Printed and embroidered pieces are usually made in 2–5 business days (embroidery and some all-over prints up to 7).
Delivery then usually takes 1–7 business days within the EU, 3–6 to the US, 2–5 to Canada and 2–21 elsewhere.
Pieces printed outside Europe are usually made in 3 business days and delivered in 5–30 business days within the EU..
Painted in 7 to 14 days, depending on the artist’s availability and the complexity of the motif; delivery time is added.
Can I cancel an order?
Yes. Cancel before your order ships for a full refund.
Contact us with your order number. See the full returns policy below.
What if my order can’t ship on time?
We’ll contact you before the agreed shipping deadline. You can accept a new date or cancel for a full refund.
Can I use the Support page to pay for a piece?
No. Support is a voluntary contribution to the project, without a garment, paid access or financial return in exchange.
Merchandise purchases follow the shop’s sale, shipping and returns terms. Do not use the Support payment link to pay for an order.